Supervising with Confidence
The role of supervisor has changed dramatically
through the evolution of the organization. Supervising with Confidence
gives supervisors practical training for today's on-the-job challenges.
The complete and ready-to-train workshop provides the rare opportunity
to examine skill strengths and development areas as well as practice
strategies, all in a safe learning environment.
With a unique combination of theory and
experiential learning tools, Supervising with Confidence focuses
on 5 fundamental supervisory skills. Participants get a framework
for developing their supervisory skills using a learning instrument,
a hands-on game, and small-group activities. They learn about
the 5 key skills and practice strategies within each of the
skill areas: Guiding the Work, Organizing the Work, Developing
Your Staff, Managing Performance, and Managing Relations.
Learning Outcomes
• Differentiate between effective and ineffective supervisors
• Understand the role of the supervisor
• Define 5 fundamental supervisory skills
• Learn how to use the 5 skills on the job
Supervising with Confidence
is based on a model that illustrates 5 key skills a supervisor
should possess:
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Guiding the Work: Taking
the direction of the organization and translating it into
actionable plans for the work group.
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Organizing the Work: Assigning people,
equipment, and tasks to meet work goals.
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Developing Your Staff: Actively working
to increase the skill level of each employee being supervised.
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Managing Performance: Removing the
obstacles to better performance so employees can meet their
own and the organization’s objectives.
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Managing Relations: Developing and
maintaining good relationships with other groups so that
the supervisor’s employees and the organization meet their
goals.
The ability to balance the goals of the organization with
the needs of the work group is the common thread that runs
through all of the skill dimensions.
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How It Works
The workshop gives participants a well-rounded
learning experience, balancing facilitator instruction with
private reflection and group interaction. Through the combination
of an HRDQ learning instrument, a hands-on game, and small-group
activities, participants gain insights and practice strategies
within the 5 skill areas. Action planning follows each skill
activity, so that participants continually apply new knowledge
to their current situations.
Each participant will receive a Participant Guide that includes:
• Learning instrument
• Game scenario and instructions
• 5 Activities
• Pressure-sensitive response form
• Interpretation of instrument results
• Description of the Supervisory Skills Model
• Self-reflection questions and skill practice activities
• Action planning
